Frequently Asked Questions
Everything you need to know about ordering, shipping, and policies.
Ordering & Account
Who can buy from CellnTell?
We are wholesalers and only sell to bonafide retailers, resellers, sub-wholesalers, national retail distribution chains, and bulk-buying corporate customers. We prefer that your business is registered; however, if it is not, please provide more details when our team contacts you to determine the next steps.
Is there a Minimum Order Quantity (MOQ)?
No, we do not have a minimum order quantity. We want to ensure that you purchase the quantities you need, sell them as fast as you can, and reorder. We are here to facilitate and grow your business.
How do I get started?
It's very simple! Just fill out our customer registration form on our website. We'll respond within the same day or by the next business day at the latest.
Do you offer volume-based pricing?
Yes. In addition to the volume-based pricing already listed, we are open to offering competitive pricing for higher volumes. Please call us at (647) 853-5603 to discuss your specific needs.
Payment & Taxes
What are your payment terms?
Our business operates on a pre-pay model, requiring you to e-transfer the funds before we ship out your order. This ensures that your stock is reserved and promptly dispatched.
How is tax calculated?
We charge a 13% HST for customers located in Ontario. For orders shipped to other provinces, we apply the respective provincial tax rate (e.g., products shipped to Alberta are subject to a 5% GST).
Shipping & Returns
What shipping carriers do you use?
We use UPS, Purolator, and Canada Post, depending on your location and the shipping method selected, to provide the best value and most economical shipping costs.
How long does shipping take?
All orders received before 2:00 PM are shipped out the same day. Delivery time depends on the destination relative to our Mississauga hub. We offer Standard (3-4 Business Days) and Next Day (1 Business Day) shipping.
What is your Return Policy?
We offer a 30-day return policy on specified products after adjusting for a 15% processing and restocking fee.
How does the RMA process work?
To facilitate a return, please complete the RMA (Return Merchandise Authorization) form sent via email. Under normal circumstances, it takes 3 to 5 days after receiving the returned product to inspect, verify damage, and determine if it is a manufacturing defect.
